The purchase of our tours, packages, day trips and cruises(hereinafter referred to be “services”) offered by Getaways Egypt, constitutes a contract between you ( the “customer” or customers) and Getaways Egypt, which includes namely the terms and conditions described hereinafter. Please ensure you read and understand these terms and conditions prior to booking.
Deposit:
A deposit of $250.00 plus full payment of Insurance (cancellation insurance) is required at the time of booking.
Final Payment:
The balance of payment is due 45 days prior to departure, immediately if booked within the 45 days of departure. If final payment is not paid by the required time Getaways Egypt has the right to cancel the booking and keep the non-refundable deposit.
Cancellations:
In the event of cancellation, the agent or customer must contact Getaways Egypt immediately. As charges as per the date the cancellation is received by Getaways Egypt and billed as shown:
Up to 22 days prior to departure………………….loss of deposit
15-21 days prior to departure……………………..50 %
Within 14 days prior to departure…………………100%
Any extra’s that were pre-booked and paid for are 100% non-refundable
Hotel Changes:
We at Getaways Egypt will do everything within our ability to provide the services as booked. In the event a Hotel is unavailable we reserve the right to make a change with in the same category of Hotel and room choice. Hoteliers and Cruise lines are solely responsible for the room assignment or cabin allocations, should the customer wish to alterthe assigned room or cabin, the changes will be subject to availability and payment of additional fees paid direct .
Nile Cruises:
We reserve the right to change the Vessel that will be used on tour should that Vessel be unavailable at the time.
Changes requested by Agent or Customer:
Will be subject to cancellation penalties as listed above, and are at the sole discretion of Getaways Egypt and are subject to the rates of the new products booked as per the original booking dates.
Cancellation by Getaways Egypt:
Cancellation of tour program by Getaways Egypt, will result in a full refund of amount collected from the client. These returned funds will constitute full settlement of any claim you might have against Getaways Egypt for the cancellation.
Insurance:
Cancellation insurance is mandatory Insurance for medical purposes is highly recommended, speak to your agent or request a quote when booking via the link provided.
Travel Documents:
A valid Canadian or US passport is required to travel to Egypt (must be valid for a least 6 months after date of return), Tourist Visas are also now required to be processed prior to departure. Link to visa application provided in booking information. Other nationalities must check requirements prior to booking. Passport information required at time of booking.
Force Majeure:
Beyond the Nile Tours shall not be liable for any claim , loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from delay, cancellation or accident, illness, injury or death due to:
Customer Responsibility:
Statement to Travel supplier: Customers are responsible for advising the agent of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.
Health:
Customers whose physical condition so requires must ensure they have sufficient quantity of any required medications, they must hand carry these medications at all times. It is at the customer’s responsibility to insure they are fit to travel.
Excursions:
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions’) that may be offered for an additional fee by Beyond The Nile Tours on behalf of local suppliers. These excursionsare purchased at the Customer’s sole risk , and Beyond the Nile Tours shall not be held liable for the quality, safety of such excursions that are organized and conducted by a third party supplier according to the security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract deemed to have been made by the Customer and Supplier of such excursions and shall be undertaken at the Customers on risk of loss, damage, or injury, Beyond the Nile Tours shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.
Confidentiality:
Getaways Egypt, protects the confidentiality of the personal information of its customers in accordance with applicable laws.
Comments and Claims:
In destination a customer must speak to the Getaways Egypt representative, to assist with remedy to any problem without delay. When the service issue is not with Getaways Egypt, they must contact the local representative tour guide, hotel staff, or airline involved. If this still is unresolved the Customer is then requested to email his/her comments to the following email, info@getawaysegypt.com within 30 days of return
